GENERAL TERMS & CONDITIONS OF MEMBERSHIP AND USE OF SPACE
Looking for Equipment Rental Terms? Click here.
Between:
EL MUNDO TE ESPERA VIAJES S.A.S., a commercial company identified with NIT 901.968.707, domiciled in Santiago de Cali, Colombia, hereinafter referred to as “THE PROVIDER”, and the individual or legal entity who subscribes to this agreement as an ally, or a member or a visitor of the S.O.A.R. Synergy Accelerator, hereinafter referred to as “THE CLIENT or MEMBER”, and the individual or legal entity’s affiliation, membership or visitation hereinafter referred to as “MEMBERSHIP”, the following terms and conditions are established:
1. Purpose of Agreement
This agreement regulates the service relationship by which THE PROVIDER grants THE CLIENT access to shared spaces, services, activities, and community participation benefits included in the selected MEMBERSHIP plan, aimed at the professional, cultural, and entrepreneurial development opportunities of its clients for the purpose of strengthening and promoting tourism.
2. Nature of the Membership
MEMBERSHIP constitutes a service access and community participation arrangement, not a lease contract, license of use, co-ownership, or employment relationship. It requires active participation, community responsibility, and respect for shared resources.
3. Membership Plans, Term, Payments & Renewals
MEMBERSHIP plans are monthly with a minimum commitment of three (3) months per renewal term.
Payments are automatic recurring payments made via credit or debit card.
Any MEMBERSHIP promotions are subject to the terms and conditions of this agreement and the promotion’s offering, term, payment and renewal will be clearly stated in the terms of the particular promotion.
MEMBERSHIP renews automatically unless written cancellation is submitted.
Prices may change with prior notice of at least 30 calendar days.
A payment delay exceeding 5 days may result in temporary suspension of access until payment is regularized.
These conditions comply with the Colombian Consumer Protection Statute (Law 1480 of 2011), the Colombian Commercial Code (Articles 822–835) relating to service contracts, and applicable regulations on recurring billing.
4. Cancellation Policy
Cancellation requests must be submitted in writing via email or an official cancellation form provided by THE PROVIDER. No partial refunds are provided once a billing cycle has begun.
5. Member Responsibilities
THE CLIENT agrees to:
Participate actively and respectfully in the collaborative community environment.
Follow the rules of conduct, use, safety and care of shared spaces.
Use services exclusively for legal and professional purposes.
Respect privacy, confidentiality, property, and intellectual property of others.
Assume responsibility for damage caused to shared property or by invited guests.
Repeated violations or the gravity of a single violation may result in suspension or permanent termination of MEMBERSHIP without refund.
6. Services and Benefits Included by Membership Level
THE CLIENT may access benefits only as defined in their specific MEMBERSHIP plan. The following general terms apply to each service:
6.1 Coworking Lounge
Access to shared workspace during designated coworking operating hours and operative spaces. Seating is non-assigned and based on availability. Respect for quiet professional ambiance is required. THE CLIENT is responsible to bring power extension cords and other space-saving peripheral devices required.
6.2 Coworking Guest Invitations
Temporary admission of guests or collaborators within the limit of each plan. THE CLIENT is fully responsible for guest behavior and any damages caused.
6.3 Synergy Collaboration Lounges
Participation in structured networking, brainstorming, planning, and cooperative project sessions scheduled during operating hours and in operative spaces. No commercial outcomes are guaranteed.
6.4 Multi-Brand Store Access
Use of pre-approved display space for product exhibition and sales. Subject to availability, terms, and internal retail operations policies. Please consult the terms and conditions specific to the Multi-Brand Store.
6.5 Wellness Events
Participation in group wellness or recreational activities. These do not constitute medical, therapeutic, or clinical services unless provided and operated by a designated licensed professional.
6.6 Language Conversation Clubs
Group language practice spaces. Not equivalent to accredited academic language instruction.
6.7 Professional One-on-One or Group Mentoring and Coaching and Professional and Business Development Workshops and Coaching Inspections for Tourism Service or Product Development
Professional One-on-One or Group Mentoring and Coaching refers to business strategy sessions for businesses in the start-up, market and production stages of their businesses to develop one’s business, service or products. Scheduled individual or group mentoring and coaching sessions are based on availability and plan benefits.
Professional and Business Development Workshops refers to access to group workshops for business education and professional development for entrepreneurs from the idea stage to maturity stages of their businesses and have limited seating and are based on first-registered, first-served basis. Workshops may be provided by THE PROVIDER, or a third-party individual professional, or a public or private organization that offers said services subject to the privacy, terms and conditions of the third-party individual professional or organization’s terms between the individual professional or organization and THE CLIENT.
Coaching Inspections for Tourism Service or Product Development refers to technical reviews, feedback, recommendations, or site visits for tourism-related development and are scheduled upon availability.
All advisory, mentoring, coaching, training and inspection services are offered in a professional and ethical manner, following the principles of good faith and contractual autonomy. These services are designed to provide educational guidance, resources, strategic development, networking opportunities, and capacity-building support to THE CLIENT; however, THE CLIENT acknowledges that the success of any entrepreneurial, commercial, or professional initiative depends primarily on their own execution, business decisions, and operational management.
Accordingly, THE PROVIDER does not guarantee financial success, investment approval, revenue increases, market traction, award selection, competition results, or any specific business outcomes. No express or implied warranties or results are promised, and participation in the program does not constitute any form of partnership, employment, joint venture, or investor relationship. Any tools, templates, feedback, mentoring sessions, or recommendations are provided for educational purposes only, and THE CLIENT remains solely responsible for applying such information and for the consequences or results of their decisions.
These services do not replace professional legal, financial, accounting, psychological, or investment advice, and THE CLIENT agrees to seek the corresponding specialized advisors when required. The parties agree to act with integrity, responsibility, and transparency, and THE CLIENT commits to participate actively in scheduled sessions, comply with community standards and MEMBERSHIP rules, and contribute to a collaborative environment consistent with the nature of an accelerator program.
6.8 Cultural Tourism Tour, Trip or Event Collaboration and Co-Marketing
Joint participation in tourism events for promotion and brand exposure. No revenue guarantees are implied. See specific terms and conditions for trip and travel departures.
6.9 Website Profile Listing & Social Media Marketing Feature
Publication of THE CLIENT’s profile, image, and business information on THE PROVIDER’s website and social platforms for promotional purposes is strictly voluntary and is intended to be a complement to MEMBERSHIP plan benefits for increasing visibility and awareness of THE CLIENT’s business. Consent complies with Colombian Data Protection Law (Law 1581 of 2012 and Decree 1074 of 2015).
6.10 Host Social and Networking Events
Ability to host events are subject to alignment with the mission and purpose of THE PROVIDER programs, appropriate and suitable space, availability, schedule approval, and compliance with meeting and event rules.
6.11 Meeting Room Access
Access to meeting rooms are by reservation, within allotted hours based on plan type and strictly for the use of professional business related to THE CLIENT’s business, appropriate and suitable space, availability, schedule approval, and compliance with Meeting Room and Event rules (Section 7).
6.12 Audiovisual Equipment Rental for Marketing & Tourism Experience Use
Rental access to audiovisual or production equipment subject to security deposit and maintenance policies. Replacement value may be charged for damage or loss. See the full Equipment Rental Terms.
6.13 Business Address and Mailbox
Use of the business address and mail reception services for legitimate, professional, and legal purposes only and is strictly allowed based on the MEMBERSHIP plan level benefits. The business address and mailbox is not permitted for fraudulent, tax-evasion, or illegal activities.
7. MEETING ROOM AND EVENT SPACE RULES
7.1 Booking and Use
7.1.1. Meeting rooms and event spaces (“Event Spaces”) must be reserved in advance through the official channels indicated by THE PROVIDER.
7.1.2 Only active MEMBERS in good standing may book Event Spaces, and the MEMBER making the booking (“Host MEMBER”) is responsible for all guests and activities during the booking.
7.1.3 Event Spaces may only be used for lawful, peaceful, and professional purposes aligned with the nature and mission of the Space.
7.2 Access, Set-Up and Breakdown
7.2.1 Access to Event Spaces is limited to the booking time confirmed in writing by THE PROVIDER.
7.2.2 The Host MEMBER must respect the scheduled set-up and breakdown times associated with the reservation. Early access or late departure may incur additional hourly charges.
7.2.3 THE PROVIDER may reassign or adjust room allocation when reasonably necessary (e.g., operations, maintenance, safety), making best efforts to provide a comparable alternative.
7.3 Capacity, Noise and Conduct
7.3.1 The Host MEMBER must comply with the maximum capacity communicated for each Event Space.
7.3.2 Noise must remain at a reasonable volume so as not to disturb other MEMBERS, neighbors, or ongoing activities. Live music, amplified sound, or performances require prior written approval.
7.3.3 All guests must comply with the TERMS AND CONDITIONS and MEETING AND EVENT SPACE RULES. THE PROVIDER may remove any person acting in a disruptive, unsafe, discriminatory, or disrespectful manner.
7.4 Furniture, Equipment and Decorations
7.4.1 Any change to the standard layout of furniture or equipment must be approved by THE PROVIDER and restored to its original configuration at the end of the booking unless otherwise agreed.
7.4.2 Decorations may not damage walls, ceilings, floors, furniture, gates, or any structures, fixtures, or equipment (e.g., drilling, permanent adhesives, paint, open flame). Candles or similar items require prior written approval and candle holders to protect the flame and demand of surfaces from the wax.
7.4.3 Use of audiovisual, internet, or technical equipment is subject to availability and may include additional fees. The Host MEMBER is responsible for safeguarding all provided equipment.
7.5 Food, Beverages and Alcohol
7.5.1 Catering, food, and beverages must comply with Event Space policies and health and safety rules. External vendors require written approval and supporting permits or insurance, and or only permitted when a MEMBER Ally or THE PROVIDER does not offer the specialized service or is not available for booking.
7.5.2 Serving alcoholic beverages, if permitted, must comply with all applicable Colombian laws and municipal regulations. THE PROVIDER may limit or prohibit alcohol at its discretion.
7.5.3 The Host MEMBER must ensure no alcohol is served to minors and that responsible consumption is practiced.
7.6 Security Personnel
Depending on the size, nature, or risk profile of the event, THE PROVIDER may require the Host MEMBER to contract professional third-party security services approved by THE PROVIDER at an additional cost. Failure to comply may result in cancellation of the event without refund.
7.7 Cleaning, Waste and Damages
7.7.1 The Host MEMBER must return the Event Space in clean and orderly condition, disposing of waste in designated containers.
7.7.2 Excessive cleaning or repair services required beyond normal use may be billed to the Host MEMBER at applicable service rates.
7.7.3 The Host MEMBER is liable for damage to property, equipment, furniture, or common areas caused by the Host MEMBER, its guests, or external contractors.
7.8 Deposits, Payment, Cancellation and Rescheduling
7.8.1 Event peak and off-peak seasons are as follows:
Off-peak season: April, June, September, November
Peak season: January - March, May, July - August, December
7.8.2 A deposit of the total reservation fee is required to secure and hold a date.
During off-peak season, events with less than 15 attendees, and events that only require one designated space the deposit and payment schedule will be as follows:
25% deposit to reserve the Event Space and Date
30 days prior to the event an additional 25% deposit is required.
15 days prior to the event an additional 25% deposit is required.
7 business days prior to the event the final and full rental fee is required.
During peak season, events with less than 15 attendees, and events that only require one designated space the deposit and payment schedule will be as follows:
50% deposit to reserve the Event Space and Date
30 days prior to the event an additional 25% deposit is required.
15 days prior to the event and the final and full rental fee is required.
7.8.3 For events off-peak or peak season, more than 15 attendees, and/or events that require two or more designated spaces, the peak season deposit and payment schedule applies.
7.8.4 Requests for rescheduling or cancellation must be submitted in writing by email or through the MEMBER portal.
7.8.5 Cancellation or rescheduling fees apply as follows:
During off-peak season, for general meetings with less than 15 attendees, and events that only require one designated space:
72 hours or less prior to the event: 10% fee
48 hours or less prior to the event: 15% fee
24 hours or less prior to the event: 100% of deposit forfeited
During off-peak season, for events with less than 15 attendees, and events that only require one designated space:
15 days or more prior to the event: 10% fee
7 days or less prior to the event: 20% fee
24 hours or less prior to the event: 100% of deposit forfeited
During peak season, for events with less than 15 attendees, and events that only require one designated space:
30 days or more prior to the event: 25% fee
7 days or less prior to the event: 50% fee
24 hours or less prior to the event: 100% of deposit forfeited
For events off-peak or peak season, more than 15 attendees, and/or events that require two or more designated spaces, the peak season cancellation or rescheduling fees apply.
7.8.6 A rescheduled event is considered a new reservation, requiring a new deposit and full payment terms.
7.8.7 The retained cancellation deposit may not be credited toward a rescheduled event deposit or fee.
7.9 Compliance with Law and Safety
7.9.1 All events must comply with laws, municipal codes, building rules, and safety standards including occupancy, emergency procedures, and unobstructed exits.
7.9.2 THE PROVIDER may inspect, suspend, or terminate any event in violation of these rules or legal requirements and may do so without refund when necessary to protect safety or operations.
7.9.3 The Host MEMBER must follow all instructions from THE PROVIDER staff or logistics team regarding safety, security, and emergency protocol.
8. Cleaning, Maintenance, and Care of Communal Space
General cleaning, building maintenance, and operational upkeep are included as a benefit of MEMBERSHIP.
However, THE CLIENT is personally responsible for:
Cleaning and organizing the area used immediately after each use.
Returning communal areas to professional and orderly condition.
Proper care and reporting of any damage to facilities or equipment.
Not leaving personal belongings stored without authorization.
Respect for communal care is an essential condition of continued participation.
9. Data Privacy & Authorization
THE CLIENT authorizes the collection, storage and responsible treatment of personal data according to Law 1581 of 2012 (Habeas Data / Data Protection Law) for purposes directly related to service delivery. Please consult the Privacy Policy.
10. Applicable Law & Dispute Resolution
This agreement is governed by the laws of the Republic of Colombia. Any dispute shall first be handled through conciliation in accordance with Law 640 of 2001, and failing agreement, resolved by the competent judicial authorities in Santiago de Cali, Colombia.
11. House Rules / Community Conduct Code
THE CLIENT agrees to follow the following community conduct standards, which ensure the safety, professionalism and harmony of the shared space:
11.1 Personal Conduct
Treat all MEMBERS, staff, and guests with respect, professionalism and cultural sensitivity.
No harassment, discrimination, bullying or abusive behavior is tolerated.
(Aligned with Ley 1010 de 2006 – Workplace Harassment Law, applied by analogy for community environments.)
Noise levels must be kept reasonably low to maintain a productive environment.
Alcohol is permitted only during authorized events; illegal substances are strictly prohibited.
11.2 Shared Spaces & Use of Resources
Spaces must be left clean, orderly and ready for the next user.
Furniture and equipment must not be relocated without permission.
Items belonging to THE PROVIDER or other MEMBERS may not be removed without authorization.
Only licensed medical assistance pets are allowed that do not cause allergic reactions with other participants present and only with prior approval. Medical assistance pets are under full responsibility of THE CLIENT. Emotional support pets are not allowed.
11.3 Respect for Scheduled Use
Meeting rooms and equipment must be reserved and returned on time.
No MEMBER may monopolize space or services beyond allotted time.
11.4 Community Ethics
MEMBERS must operate businesses legally and ethically and conduct themselves in ways that enhance the community.
Activities involving fraud, misrepresentation, misleading commercial offers, or illegal practices are strictly prohibited.
Violation of these rules may result in suspension or termination of MEMBERSHIP without refund.
12. Intellectual Property
12.1 Member-Owned Intellectual Property
All intellectual property (IP), brand identity, creative work, concepts, and business documents created by THE CLIENT remain their sole property.
12.2 Respect for Third-Party Intellectual Property
THE CLIENT may not use or reproduce the intellectual property of other MEMBERS or THE PROVIDER without written authorization.
Unauthorized reproduction, sharing or commercial use of materials from workshops, coaching sessions or internal operations is prohibited.
12.3 Use of PROVIDER Brand Assets
Use of the name S.O.A.R. Synergy Accelerator, S.O.A.R. Sinergia Aceleradora, EL MUNDO TE ESPERA VIAJES S.A.S., or brand elements for marketing or co-branded publicity requires prior written approval.
This section aligns with the Colombian Copyright Law – Law 23 of 1982, Decision Andina 351 de 1993, and Law 44 of 1993, governing author rights and industrial property.
13. Confidentiality
13.1 Confidential Information
THE CLIENT may have access to confidential or proprietary information belonging to THE PROVIDER or other MEMBERS. This includes trade information, business models, client data, personal data, and unpublished commercial concepts.
13.2 Non-Disclosure
THE CLIENT agrees not to disclose or use confidential information for personal gain, competition, or any purpose outside program participation according to Habeas Data and Personal Data Protection Law – Law 1581 of 2012 & Decree 1377 of 2013.
13.3 Survival After Termination
Confidentiality obligations continue for two (2) years after MEMBERSHIP cancellation.
14. Insurance, Liability & Risk Waiver
14.1 Personal Property
THE PROVIDER is not responsible for loss, theft, or damage of personal items or materials stored, used, or brought into the premises.
14.2 Use of Space and Facilities
THE CLIENT voluntarily assumes all risks associated with participation in programs, events, coworking activities, equipment use, and collaboration activities.
14.3 Events, Travel & Tourism Activities
For tours, trips, and off-site events, THE CLIENT participates voluntarily and assumes inherent risks. THE PROVIDER is not liable for accidents, transportation, weather events, or third-party service failures. Please review Terms and Conditions for Travel and Tours.
14.4 Damage Responsibility
THE CLIENT is financially responsible for repair or replacement of property or equipment damaged intentionally or through negligence.
14.5 Insurance
THE CLIENT is encouraged to maintain personal property, health, and professional liability insurance for their business, products and services.
14.6 Release of Liability
THE CLIENT may not hold THE PROVIDER liable for business outcomes or third-party actions. THE CLIENT waives claims against THE PROVIDER for injuries or damages arising from program activities except in proven cases of gross negligence as defined by Colombian Civil Law (Código Civil de Colombia – Art. 63 and responsibility rules under Código de Comercio).
15. Termination for Cause
THE PROVIDER may terminate MEMBERSHIP immediately if THE CLIENT:
Violates conduct rules or confidentiality obligations
Engages in illegal activities
Endangers others or damages property
Termination does not exempt outstanding financial obligations.
16. Modification of Terms
THE PROVIDER may update terms and conditions with 30 days’ prior notice. Continued use constitutes acceptance of updated terms.